This is a notification that the hosting vendor for your Online Business will be making a major system upgrade that will require you to reset or change your password to continue using the system. If you are using hosted email i.e you can access your email account by going to mail.yourdomain.com; this migration may affect your ability to view existing emails in your inbox for up to 72 hours.
During the next few days, upon attempting to login either through your current desktop e-mail client (using POP3 or IMAP) or through the webmail interface, your login credentials will stop working and you'll receive an "Invalid username or password" error.
Upon receiving this error, the steps you'll need to take are:
If you have access to the site's Admin Console (ie. you're an Admin user with email enabled):
This will result in the password being changed for both Admin and email access.
Changing your password via the Webmail login interface (ie.you're an "email only" user)
Once you have updated your password, you'll be able to login to the webmail interface, or through your desktop email client using the new password.
Please Note: Upon logging in with your new password, you will not see your old e-mail in the web interface or via IMAP, as we will be migrating e-mail to the new service following password upgrade. This means that your e-mail inbox and folders will look empty. Please wait a few days until the migration is complete for the older emails to appear.
Kind Regards,
Online Business Console.
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