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Customer Service Ticketing: More granular availability options

24-Mar-2010 If you are using the Customer Service Ticketing feature inside your business, now your customer service representatives have access to more granular control around when they receive customer cases. Previously a customer service rep would either be available or not available to receive customer cases. However now, a customer service rep can make themselves unavailable but still receive replies to existing cases assigned to them. This is useful in the case of a manager who may handle escalated cases and wants to continue to receive further communication on that case, but does not wish to receive new customer cases.


Self Publishing DVDs

Are you about to embark on self publishing a DVD but don't know where to start? There is a lot more to self publishing a DVD than merely producing a video. How are you going to promote and sell your self published DVD? How are you going manage the distribution also known as product fullfillment? We specialise in developing a complete solution..

IceBerg Tips

The Action Box

If you ever have trouble trying to find a action in IceBerg try looking in the Action Box on the right hand side. The Action Box changes depending on what part of th..keep reading View all Tips

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