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Customer Service Ticketing: More granular availability options

24-Mar-2010 If you are using the Customer Service Ticketing feature inside your business, now your customer service representatives have access to more granular control around when they receive customer cases. Previously a customer service rep would either be available or not available to receive customer cases. However now, a customer service rep can make themselves unavailable but still receive replies to existing cases assigned to them. This is useful in the case of a manager who may handle escalated cases and wants to continue to receive further communication on that case, but does not wish to receive new customer cases.


E-Commerce

One of ICEBERG's most powerful features is its E-Commerce abilities. Through the ICEBERG content management system, you can manage products easily and quickly either one by one or through bulk uploads. Cross-sell, up-sell and display featured products to improve your average sale and sell both physical products or electronic (downloadable) products with full..

IceBerg Tips

The Save Buttons

Within the WYSIWYG editor you are able to save your and publish your web pages by clicking on the save icon in the top left of the editor, along with save button at the b..keep reading View all Tips

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