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Customer Service Ticketing: More granular availability options

24-Mar-2010 If you are using the Customer Service Ticketing feature inside your business, now your customer service representatives have access to more granular control around when they receive customer cases. Previously a customer service rep would either be available or not available to receive customer cases. However now, a customer service rep can make themselves unavailable but still receive replies to existing cases assigned to them. This is useful in the case of a manager who may handle escalated cases and wants to continue to receive further communication on that case, but does not wish to receive new customer cases.


Interactive Book

The newest product to the Always Interactive range, Interactive Book turns your lifeless pdf’s into a fully interactive, page turning, digital book. Bring attention to your online books, magazines, brochures and catalogues by creating an interactive experience for them. The Features Customizable Interface Want your Interactive Book to share your..

IceBerg Tips

Catalog your products

Sometimes you may find that a product is not showing up within your online shop. Iceberg requires that you catagorise all your products within a catalog. To create a new ..keep reading View all Tips

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