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Customer Service Ticketing: More granular availability options

24-Mar-2010 If you are using the Customer Service Ticketing feature inside your business, now your customer service representatives have access to more granular control around when they receive customer cases. Previously a customer service rep would either be available or not available to receive customer cases. However now, a customer service rep can make themselves unavailable but still receive replies to existing cases assigned to them. This is useful in the case of a manager who may handle escalated cases and wants to continue to receive further communication on that case, but does not wish to receive new customer cases.


Content Management

A Content Management System (CMS) is a piece of serverside software that makes it easy to Create, Reveiw, Update, and Delete content on your website. Basically this means you can easily manage your website without specialist computer skills. Basic knowledge of a web browser and a single session with one of our qualified trainers is all that is required in or..

IceBerg Tips

Preview your edited pages

The task of editing your web pages may seem a bit daunting to some, however there are many tricks within the Iceberg CMS to help you make sure nothing goes wrong. When ed..keep reading View all Tips

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