Customer Login

Customer Service Ticketing: More granular availability options

24-Mar-2010 If you are using the Customer Service Ticketing feature inside your business, now your customer service representatives have access to more granular control around when they receive customer cases. Previously a customer service rep would either be available or not available to receive customer cases. However now, a customer service rep can make themselves unavailable but still receive replies to existing cases assigned to them. This is useful in the case of a manager who may handle escalated cases and wants to continue to receive further communication on that case, but does not wish to receive new customer cases.


Web Strategy

Having an awesome website that is functional and practical is only the beginning of your online business. Creating a marketing strategy based around the web market is something that we specialise in. We're able to maximise your return on marketing through the use of simple techniques such as SEO, email campaigns, networking and social sharing. We are able to..

IceBerg Tips

Catalog your products

Sometimes you may find that a product is not showing up within your online shop. Iceberg requires that you catagorise all your products within a catalog. To create a new ..keep reading View all Tips

Subscribe to Our Newsletter

Spread the Word

Please feel free to tell your friends about us. SocialTwist Tell-a-Friend