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Important Security Policy Updates - Effective December 14th

Thursday, November 24, 2011 -

Effective December 14th 2011 we will be updating the way we handle CRM user passwords, for security reasons. In order to achieve a greater level of security, we are going to update some of our Admin Console user interfaces and CRM APIs. Existing customer reports will also be altered during the update.

Below is a list of user interfaces and APIs impacted by the change:

  • Admin > Customers > Customers > View customer details: CRM user password will be obfuscated
  • Admin > Customers > Customers > Edit customer details: CRM user password will be obfuscated; site admin or partner will still be able to update the password
  • Admin > Reports > Customer Reports > New Customer Report > Step 2 - Select fields: Password field will be removed from the list of available fields, making the password field unavailable in Customer Reports
  • Admin > Reports > Customer Reports > Saved Customer Reports > View data: Password field will be removed from ALL saved reports; customer sites will be altered
  • Always Interactive CRM APIs > ContactList_Retrieve, Contact_RetrieveByEmailAddress, Contact_RetrieveByEntityID, Contact_RetrieveByExternalID, Contact_RetrieveByUsernamePassword, Contact_Retrieve, Contact_Retrieve (message name Contact_Retrieve2), Contact_Retrieve (message name Contact_Retrieve3) - Password field will return an empty value.
  • Admin > Email Marketing > Create campaign - {tag_recipientpassword} will be deprecated and customers will be unable to send the password in email campaigns; when running the campaign, the tag will return an empty value.

Following the change, Site Admin users will still be able to help customers recover their passwords by using one of the following methods:

  • Use "Email Login Details" from Customer Details > Manage Customer Subscriptions screen
  • Update login pages to include a "Forgot Password" form which customers can use to retrieve their secure zone passwords

Read the Allowing Customers to view and update CRM details article on the Always Interactive Knowledge Base for more information on how to help secure zone customers retrieve their passwords.

Please make sure that your team members are aware of these important updates.

Thank you for all of your help and support,

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